Accessibility Statement

Syracuse Grand, operated by Kevidco LLC, is committed to ensuring that our website and our hotel are accessible to all guests, including individuals with disabilities. We work continuously to improve the experience for everyone and to apply the relevant accessibility standards.

Our commitment

We strive to align syracusegrand.com with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the Americans with Disabilities Act (ADA), and applicable New York State accessibility law.

What we've done on this Site

• Semantic HTML structure with proper heading hierarchy and ARIA landmarks.
• Alternative text on images and descriptive labels on interactive elements.
• Color contrast that meets or exceeds AA requirements for body text.
• Keyboard navigation throughout, including the booking widget, gallery, and cookie banner.
• Visible focus indicators on links and buttons.
• Respect for the prefers-reduced-motion setting in your operating system.
• Mobile-first responsive design that scales to small screens and supports text zoom up to 200% without loss of content.

What we offer at the hotel

• ADA-accessible guest rooms with roll-in showers or accessible tubs (please request at booking).
• Accessible parking spaces directly outside the lobby entrance.
• Step-free entry and elevator access to all floors.
• Pool lift available at the indoor pool.
• Visual fire alarm strobes and TTY-compatible phone available on request.
• Service animals are always welcome at no additional charge, in accordance with the ADA.
• Front desk available 24 hours to assist with any accessibility needs during your stay.

Ongoing improvements

Accessibility is an ongoing effort. We test the Site against WCAG 2.1 AA, conduct manual reviews, use automated tools, and welcome feedback from guests. If you encounter content or a feature on the Site that does not meet accessibility expectations, please tell us — we want to know.

Contact us about accessibility

If you have trouble accessing any part of syracusegrand.com or need assistance during your stay, please contact us:

• Phone: (315) 701-4400 (24 hours)
• Email: accessibility@syracusegrand.com
• Mail: Kevidco LLC, Attn: Accessibility, 136 Transistor Pkwy, Liverpool, NY 13088

We aim to respond within 3 business days. For Site issues, please include the page URL, the device and browser you used, and a description of what happened.

Third-party content

Some areas of the Site link to or embed third-party services (booking engines, maps, social media, video players). While we encourage these providers to meet accessibility standards, we cannot fully control their behavior. Please contact us if a third-party feature is creating an accessibility barrier and we will help find an alternative.