Legal

Terms of Use

Last updated: May 9, 2026

These Terms of Use ("Terms") govern your access to and use of syracusegrand.com (the "Site") and the services offered by Kevidco LLC d/b/a Syracuse Grand. By using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

1. Acceptance of terms

You must be at least 18 years old (or the age of majority in your state) to make a reservation. By using the Site, you confirm that you meet this requirement and that all information you provide is accurate.

2. Reservations & rates

All reservations are subject to availability and to the rate plan, deposit, and cancellation rules disclosed at the time of booking. Rates may change without notice prior to confirmation. The Site may display rates from third parties — those rates are governed by the third party's terms.

Payment

You authorize Kevidco LLC to charge the payment card on file for room charges, taxes, fees, incidentals, and any damages or smoking-violation charges. We accept major credit and debit cards.

Cancellation & no-show

Cancellation deadlines and penalties are stated on your reservation confirmation. Cancellations made after the deadline and no-shows may be charged the first night's room and tax (or full stay for non-refundable rates).

Check-in / check-out

Check-in is from 3:00 p.m. and check-out is by 11:00 a.m. unless otherwise stated. Government-issued ID and a valid credit card are required at check-in. Early check-in and late check-out are subject to availability and may incur a fee.

3. Hotel policies

  • Smoking: the property is 100% non-smoking, including all guest rooms, balconies, and indoor public spaces. Violation results in a $250 cleaning fee.
  • Pets: service animals as defined by the ADA are always welcome. Pet policies otherwise vary — please contact us before booking.
  • Conduct: we reserve the right to refuse service or remove guests who behave disruptively, dangerously, or unlawfully.
  • Damages: guests are responsible for damages to the room or property caused by them or their guests.

4. Use of the Site

You agree not to:

  • Use the Site for any unlawful purpose or in violation of these Terms;
  • Attempt to gain unauthorized access to any portion of the Site or its systems;
  • Interfere with the Site's operation, scrape data without permission, or copy substantial portions of content;
  • Submit false, misleading, or fraudulent information;
  • Reproduce, redistribute, or commercially exploit any Site content without our prior written permission.

5. Intellectual property

All content on the Site — including text, graphics, photos, logos, the "Syracuse Grand" name, and the site design — is owned by or licensed to Kevidco LLC and is protected by U.S. and international copyright, trademark, and other intellectual-property laws. You may use the Site for your personal, non-commercial purposes only.

6. Third-party links & services

The Site may link to or integrate with third-party services (booking engines, payment processors, social media, mapping tools). We are not responsible for those services or their content. Your use of them is governed by their own terms and privacy policies.

7. Disclaimers

The Site and all content are provided "as is" and "as available" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of liability

To the maximum extent permitted by law, Kevidco LLC and its officers, directors, employees, and agents will not be liable for any indirect, incidental, consequential, special, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or related to your use of the Site, even if we have been advised of the possibility of such damages. Our aggregate liability for any claim related to the Site or a reservation will not exceed the amount you actually paid us for the relevant stay.

9. Indemnification

You agree to indemnify and hold harmless Kevidco LLC and its affiliates, officers, employees, and agents from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms or misuse of the Site.

10. Governing law & venue

These Terms are governed by the laws of the State of New York, without regard to its conflicts-of-laws principles. Any dispute will be brought exclusively in the state or federal courts located in Onondaga County, New York, and you consent to that jurisdiction.

11. Changes to these Terms

We may update these Terms from time to time. We will post the revised version on this page with an updated "Last updated" date. Your continued use of the Site after a change constitutes acceptance of the updated Terms.

12. Contact us

Questions about these Terms?
Kevidco LLC, 136 Transistor Pkwy, Liverpool, NY 13088
legal@syracusegrand.com · (315) 701-4400